Return and Refund Policy

Last Updated: June 2026

Thank you for choosing Fluently Academy.

We are committed to providing high-quality online language education and ensuring a positive learning experience for all students. Please review our Return and Refund Policy carefully before purchasing any membership, course, or educational service.

Digital Services

Fluently Academy provides digital educational services, including online classes, memberships, learning materials, workshops, and tutoring sessions.

Because our services are delivered digitally and access is often granted immediately after enrollment, refunds may be subject to the conditions outlined below.

Membership Refunds

Students may request a refund within 7 days of the initial membership purchase, provided that:

  • No significant portion of the course or membership benefits has been used.

  • The request is submitted within the refund eligibility period.

  • The student has not attended multiple classes or accessed a substantial amount of premium content.

Refund requests submitted after the eligible period may not be approved.

Course Cancellations

If Fluently Academy cancels a scheduled class, program, or educational service and no suitable alternative is provided, students may be eligible for:

  • A full refund, or

  • Credit toward future classes or memberships.

The choice of refund or credit will be determined based on the circumstances.

Non-Refundable Situations

Refunds will generally not be issued for:

  • Change of mind after purchase.

  • Failure to attend scheduled classes.

  • Lack of participation in the learning program.

  • Technical issues caused by the student’s own device, internet connection, or software.

  • Requests made after substantial use of course materials or membership benefits.

Duplicate Payments

If a student is accidentally charged more than once for the same service, Fluently Academy will review the transaction and issue a refund for any verified duplicate payment.

Processing Refunds

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Payment provider policies

  • Banking institutions

  • Country of residence

Typical processing times range from 5 to 14 business days.

Subscription Cancellation

Students may cancel recurring memberships at any time before the next billing cycle.

Cancellation prevents future charges but does not automatically generate a refund for payments already processed.

Contact Information

For refund requests or questions regarding this policy, please contact:

Fluently Academy
Email: elgharbaouy.anass@gmail.com

Please include your full name, purchase details, and reason for your request to help us process your inquiry efficiently.

Policy Updates

Fluently Academy reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be published on this page with an updated revision date.

By purchasing any service from Fluently Academy, you acknowledge that you have read and agreed to this Return and Refund Policy.